14th February to 4th March,2011
Target
The course is designed to equip Senior Secretaries and Administrative Assistants in Churches and Church Related organizations with relevant skills and knowledge for better performance.
Course objectives
• To provide participants with an opportunity to review their roles and responsibilities within a changing environment.
• To equip partcipants with management and administrative skills necessary at the work place.
• To enable participants improve their public and interpersonal relations and to manage stressful situations.
Course Content
Module 1: Fundamentals for Effective Management
• Stewardship & Accountability.
• Organizational and personal Integrity.
• Human nature and managerial controls.
• Time management and Delegation.
Module 2: Role and Responsibility of a Secretary/Administrative Assistant in the changing environment.
• Definition of duties and responsibilities.
• Supportive role.
• Liaison role.
• Public Relations
• Use and care of office Asset.
Module 3: Office Procedures
• Reception procedures.
• Filing systems.
• Handling of incoming and outgoing mails.
• Care of office equipment.
• Basic bookkeeping.
• Personal grooming/presentation.
Module 4: Effective communication
• Effective business communication
• Use of the computer,telephone and fax as communication tools.
• Listening skills.
• Letter and report writing.
• Use of ICT.
• Computer Skills.
Module 5: The secretary as a Manager (Overview of Management)
• Planning, organizing and coordinating
• Decision making.
• Supervision.
• Self motivation.
• Problem solving.
Module 6: Other Management Topics
• What it takes to be a leader.
• Teams and Team building.
• Computer skills.
• Coping with change.
• Conflict management.
• Secretary/Boss relationship.
• Assertiveness/confidence building
• Action plans.
Tuition Fee: US $ 800
Accommodation Fee: US $ 520
